FAQ
If you are considering therapy, but are unsure if you need it, please contact us to discuss your options. We offer a free 20 minute consultation to all potential clients.
The cost of each 50-minute session is $180 as per the fee schedule provided by the Psychologists Association of Alberta. However, we know that sometimes this cost can get in the way of accessing therapy. As such, we offer a sliding scale whenever we can. Please call us to discuss your options.
As your therapist will likely be in session much of their working day, the best way to communicate general information with your therapist is through emailing, calling, or secure messaging through Jane. If your therapist is unavailable during a specific time, they will contact you as soon as they can for more urgent communication or within 48 hours for more general communication.
Please note that MSPWC does not monitor their phone or email lines 24/7. If you are having an emergency or require immediate assistance, please call 911. If you need mental health assistance in the moment, please call the Alberta Mental Health Line (24/7) at 1-877-303-2642 if you are in Alberta or the Northwest Territories Help Line (24/7) at 1-800-661-0844 if you are in the Northwest Territories. For other community resources, please visit the community resources tab.
MSPWC uses Jane, a booking application, to record client information and appointments, conduct virtual therapy, bill, and document session notes. Jane is a secure online platform also used by physiotherapists and chiropractors. Clients are asked to make a Jane account where they can manage their appointments, attend virtual sessions, and message their therapist. We encourage clients not to email any personal information to therapists through the regular MSPWC email, but rather to use Jane’s double encrypted messaging feature. For more information about Jane, please visit the telehealth information page.
Appointments can be made one of two ways:
- You can contact us through the ;contact us tab; where we can and book your appointment for you.
- You can make a Jane account where you can book, cancel, or reschedule appointments at MSPWC. Please see ‘About Jane’ under our telehealth information page for more information.